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Welcome to Lou Lou Bells Bird Toys
Description
Enhance your bird's playtime with our Small Tower Mat Bird Toy! The mat provides a safe and comfortable surface for your feathered friend to perch and play. The center tower features all-natural mahogany pods and a palm flower on top, while the 4 strands of colored plastic chain offer endless entertainment. Easily hang it with the quick link and watch your bird thrive!
FAQ
Refunds and Exchanges
Q: Do you offer refunds? A: No, we do not offer refunds. However, we provide credit or exchange if an item is broken upon arrival.
Q: What should I do if I receive a broken toy? A: Notify us within 24 hours by emailing https://louloubellsbirdtoys.com.au/pages/contact with your order number and clear images of the broken item. You will need to return the item at your expense in its original packaging and condition to qualify for a credit or exchange.
Q: Can I change my mind after placing an order? A: Yes, if your order has not been dispatched, you can receive a credit or exchange. If the order has already been sent, you must return the item at your expense for a credit or exchange. The item must be in its original packaging and condition.
Delivery
Q: How long does it take to process my order? A: Orders are processed within 2 -3 working days, excluding weekends and public holidays.
Q: How long will delivery take? A: Delivery typically takes between 3 to 14 days, depending on your location. You will receive a tracking number once your order is dispatched.
Q: What happens if I provide the wrong delivery address? A: Please ensure you provide the correct delivery address. If an incorrect address is provided and the package is returned to us, you will be responsible for the postage fee to resend the order.
Damaged or Missing Items
Q: What should I do if my order is damaged or missing items? A: Email us within 24hrs of receiving your order with clear photo evidence of the damage and any information to help your case, along with your order number so we can investigate further.
Order Collection
Q: Can I collect my order? A: Yes, you can collect your order from our location at 53 Anderson Walk, Smithfield SA 5114. If you opt to collect your order, please choose this option at checkout. Allow 3 working days for your order to be ready for collection, we will notify you when its ready via email.
For any additional questions or further assistance, please feel free to contact our customer service team. We are here to help ensure you have a pleasant shopping experience with Lou Lou Bells Bird Toys.
