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Welcome to Lou Lou Bells Bird Toys
Refunds and Returns
Lou Lou Bells Bird Toys Refunds, Damage and Exchanges Process
At Lou Lou Bells Bird Toys, we are dedicated to providing top-quality products and ensuring customer satisfaction. Please review our detailed refunds and exchanges process to understand how we handle these situations.
Refunds and Exchanges
- No Refunds: We do not offer refunds. Credit or exchange is available only if the item is broken.
- Broken Items: If an item is received broken, it must be returned at the buyer's expense in its original condition to qualify for credit or exchange.
- Change of Mind: If you change your mind about a purchase, credit or exchange is possible only if the order has not yet been dispatched. Once dispatched, the buyer must return the item at their expense for a credit or exchange, provided the toys are in original condition. No refunds are given for change of mind.
Damaged or Missing Items
- Reporting Damaged or Missing Items: If you receive a damaged item or your order is missing items, please email us with clear photo evidence within 3 working days of receiving your order.
- Resolution: Upon receiving the photo evidence, we will provide a refund, exchange, or credit as per your preference.
For any inquiries or further assistance, please do not hesitate to contact our customer service team. We are here to help ensure you have a pleasant shopping experience with Lou Lou Bells Bird Toys.